Meet the Held Insurance Agency Team
Rooted in Mount Prospect & Beyond, our team brings personal service, local expertise, and a commitment to guiding clients with care.
The People Behind Our Work
Held Insurance Agency began with a simple belief: insurance should feel personal, not transactional. Our team has grown into a group of dedicated professionals who put service, clarity, and community first in everything we do. Each person contributes unique skills that help clients feel protected and supported through every season of life. Built on the belief that service starts with people, not transactions.
Our mission is to serve our community with clarity, compassion, and genuine care — helping every client feel confident in the coverage they choose.
The Values That Define Us
Integrity
We operate with honesty and transparency in every conversation. Clients trust us because they know we put their best interest first.
Service
Our team focuses on real support — quick responses, thoughtful guidance, and help when clients need it most. Service is our everyday priority.
Community
As active members of the Mount Prospect area, we believe in supporting our neighbors and giving back to the community that supports us.
Expertise
We bring experience, ongoing training, and industry knowledge to every policy review. Our clients benefit from the depth of skill behind every recommendation.
Meet the Team
List of Services
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Erich HeldItem Link
Agency Owner
Licensed Agent
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Diana LiphardtItem Link List Item 1
Personal Lines Account Manager
Licensed Agent
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Dimity FeldmanItem Link List Item 2
Licensed Agenct
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Marlene ReyesItem Link List Item 3
Commercial Lines Account Manager
Licensed Agent
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Lisa HeldItem Link List Item 4
Customer Support
Licensed Agent
Proudly Serving Mount Prospect & Beyond
We serve clients throughout Mount Prospect, Arlington Heights, Des Plaines, Palatine, Schaumburg, and the greater Chicagoland area. From neighborhood residents to small business owners, our team builds long-term relationships rooted in trust and reliable support. We understand the needs of local families and organizations because we’re part of the same community. Whether answering questions, reviewing coverage, or guiding claims, we’re here with hands-on support that reflects our local commitment.
Let’s Build the Future Together
Our team proudly serves clients across Mount Prospect & Beyond with the same dedication that built our agency’s foundation. Let’s talk about how we can help you find the right coverage with confidence.


