Meet the Held Insurance Agency Team
Rooted in Mount Prospect & beyond, our team brings personal service, local expertise, and a commitment to guiding clients with care.
The People Behind Our Work
Held Insurance Agency began with a simple belief: insurance should feel personal, not transactional. Our team has grown into a group of dedicated professionals who put service, clarity, and community first in everything we do. Each person contributes unique skills that help clients feel protected and supported through every season of life. Built on the belief that service starts with people, not transactions.
Our mission is to serve our community with clarity, compassion, and genuine care — helping every client feel confident in the coverage they choose.
The Values That Define Us
Integrity
We operate with honesty and transparency in every conversation. Clients trust us because they know we put their best interest first.
Service
Our team focuses on real support — quick responses, thoughtful guidance, and help when clients need it most. Service is our everyday priority.
Community
As active members of the Mount Prospect area, we believe in supporting our neighbors and giving back to the community that supports us.
Expertise
We bring experience, ongoing training, and industry knowledge to every policy review. Our clients benefit from the depth of skill behind every recommendation.
Meet the Team
Erich Held
Agency Owner & Principal, Licensed Agent
- Experience: 26+ Years in Insurance
- Designations: CIC (Certified Insurance Counselor), LUTCF (Life Underwriter Training Council Fellow)
- Specialties: Life Insurance, Annuities, High-Value Personal Lines (Home, Auto, and Personal Umbrella)
- Languages Spoken: German
- License / NPN: NPN 4779120 (Licensed in Illinois, Wisconsin, and Arizona)
Erich specializes in comprehensive personal risk management and has operated Held Insurance Agency (HIA) since 2001. He is a multi-year recipient of the Five Star Professional Home/Auto Insurance Professional award, most recently recognized in the October 2025 issue of Chicago Magazine. He was also recognized as a Five Star Professional Market Leader for Home/Auto Insurance, with that distinction appearing in a special section of Forbes in the December 2022/January 2023 issue.
Diana Liphardt
Personal Lines Account Manager, Licensed Agent
- Experience: 19+ Years in Insurance
- Specialties: Personal Lines Insurance (Home, Auto, Personal Umbrella, and Comprehensive Individual/Family Coverage)
- License / NPN:
NPN 10209395
(Licensed in Illinois, Wisconsin, and Arizona)
Diana actively participates in ongoing continuing education to stay fully updated on changing insurance regulations, market environments, and rules. She specializes in personal lines insurance, designing tailored protection packages that cover home, auto, personal umbrella, and all other essential insurance lines that individuals and families maintain to safeguard their assets.
Marlene Reyes
Commercial Lines Account Manager, Licensed Agent
- Experience: 32+ Years in Insurance
- Specialties: Commercial Lines Insurance (Workers' Compensation, Business Owners Policies, Commercial Property, and Commercial Liability) & Integrated Personal Lines (Home, Auto, and Umbrella)
- Languages Spoken: Spanish
- License / NPN:
NPN 2175496
(Licensed in Illinois, Wisconsin, and Arizona)
Marlene actively participates in ongoing continuing education to stay fully updated on changing insurance regulations, market environments, and rules. She specializes in comprehensive commercial lines. In addition to her commercial expertise, Marlene works closely with business owners to manage their personal insurance-including home, auto, and umbrella coverage-providing a single, unified resource to coordinate both sides of their portfolio and eliminate any coverage gaps between business and personal assets.
Lisa Held
Customer Service Representative, Licensed Agent
- Experience: 2+ Years in Insurance
- Specialties: Agency Customer Support, Back-Office Operations, Accounting, and Marketing
- License / NPN:
NPN 21185323
Lisa started her insurance career two years ago and plays a vital operational role at HIA. She serves as a dedicated customer service representative while handling the agency's back-office infrastructure, including accounting and marketing initiatives.
Dmitry Feldman
Commercial and Personal Lines Producer, Licensed Agent
- Experience: 29+ Years in Insurance (Started in 1997)
- Specialties: Combined Commercial and Personal Lines Insurance
- Languages Spoken: Russian
- License / NPN: NPN 779291
He specializes in a comprehensive combination of both commercial and personal insurance lines, providing a tailored protection for businesses and families, with fluent communication in Russian.
Proudly Serving Mount Prospect & Beyond
We serve clients throughout Mount Prospect, Arlington Heights, Des Plaines, Palatine, Schaumburg, and the greater Chicagoland area. From neighborhood residents to small business owners, our team builds long-term relationships rooted in trust and reliable support. We understand the needs of local families and organizations because we’re part of the same community. Whether answering questions, reviewing coverage, or guiding claims, we’re here with hands-on support that reflects our local commitment.
Let’s Build the Future Together
Our team proudly serves clients across Mount Prospect & beyond with the same dedication that built our agency’s foundation. Let’s talk about how we can help you find the right coverage with confidence.
